FAQ

Shipping Questions:

What shipping method do you use?

Where do your parts ship from?

How much does shipping cost?

Can I use another shipping method?

How long will it take to arrive at my country?

Will my shipment have a get a tracking number?

Payment Questions:

What payment methods do you accept?

Do I need to have a PayPal account?

Will I have to pay customs duties?

General Questions:

How can I find the part I need?

Is the part listed on your site for the carbureted or EFI model?

I have a UM (United Motors) / Kinetic motorcycle. Will your parts work for me?

My part arrived broken or damaged; or, I received the wrong part. What should I do?

Can you provide a discount for a large order?

I am interested in reselling your parts in my home country.

Shipping Questions:

What shipping method do you use?

Our primary shipper is the EMS service. This is a reliable, tracked express service that generally delivers within 4-7 days and uses your local country's postal system for final delivery. In addition, it is cheaper than DHL or FedEx and it can be delivered to 143 different countries.

Note: For Chile, Italy, South Africa, Malta, Puerto Rico, Tahiti, Colombia, etc. we must ship EMS express, which is faster but more expensive.

*‘Lower fairing’ is too expensive to send by TNT. Therefore, it is not possible to send it.

If the countries above want to know the cost by TNT please let me know the part name and then I will help you to find out the shipping price by TNT. Please ask me about the cost of your package by TNT at info@hyosungsource.com

Where do your parts ship from?
South Korea.


How much does shipping cost?
You can find the shipping cost for your order by adding the items to your shopping cart and pressing the "estimate shipping" button. The shipping will depend on the weight of the product itself. You can check your shipping cost easily through our website, and also it will show you the part price automatically.


Can I use another shipping method?
We prefer to use EMS because we have found it to be reliable and consistent. However, we can sometimes ship with a slower method, "air mail" if you want. The price difference is usually negligeble, so we don't often use it. UPS and DHL are generally outrageously expensive for shipping even small things, we almost never use them.


How long will it take to arrive at my country?
Depending on if we have it in stock and how long EMS takes to deliver, it should arrive in your country from 4-7 days after ordering.


Will my shipment have a get a tracking number?
Yes, we provide a tracking number with all orders. If you have not received one, it usually means we have not sent your package out. Rarely, when we have to order a part, it can take 4-5 days for us to receive it (usually much quicker). If you still haven't received a tracking number by four or five days after your order, you can email us and ask.

Payment Questions:
What payment methods do you accept?

We currently use PayPal both as our credit card processor and to take PayPal payments. What if you do not have a PayPal account or a credit card, you can pay it through bank transfer as well.

Will I have to pay customs duties?
Depending on your country, the answer may well be yes. The customer is responsible for ALL customs duties levied. Some countries, such as Australia and the USA, have no customs. Other countries, such as those in Europe, do have customs and/or VAT. We are still working to find out comprehensive customs information for every country. If you have any special advice to give us about how to label your package or what forms to include, please let us know.

General Questions:

How can I find the part I need?
The most simple way is to just select your model and browse all the parts available or that bike. But searching is a lot faster.

One way is to search by model name + part name, for instance "GT250R handlebar". The search box can find parts of a name as well, so searching for "GT hand" will find handlebars and hand warmers for the GT250,GT250R, GT650R, etc.

This can be useful if you don't remember how to spell a part - for instance, "alt" would find alternators.

If you can't find it, you can also try a different name - for instance, if "saddlebag" doesn't turn up anything, try "box".

A second way is to search by the model number. First, make sure you are using the same parts catalog that we do: Click here to download our catalogs. Then, use the FIRST column of parts numbers, the one headed "Korea." Over 90% of our products have the part number in the description, so searching by part number is a good way to quickly find the part you need.


Is the part listed on your site for the carbureted or EFI model?
By default, ALL the parts on the web site are for carbureted models. In the future. Many parts will work for both, but not all. If your bike is EFI, PLEASE contact us before ordering to verify that your parts will work. In the future, we will devise a more elegant solution to this.

I have a UM (United Motors) / Kinetic motorcycle. Will your parts work for me?
The Kinetic Hyosung Comet is the equivelant of the GT250 Comet.

The Kinetic Hyosung Aquila is the equivelant of the GV250 Aquila.

For both bikes, other than labels and such, there should be 100% parts compatibility. 

For UM (United Motors):

The V2S 250 is the GT250 Comet.
The V2S 250R is the GT250R Comet.
The V2S 650 is the GT650 Comet.
The V2S 650R is the GT650R Comet.
The V2C 250S is the GV250 Aquila.
The V2S 650S is the GV650 Aquila/Avitar.
The V2S 650T is the GV650 Aquila/Avitar.

Other than the labels, there should be 100% parts compatibility between these bikes.

However, before ordering, please check if your bike is EFI or carbureted. If it is EFI, confirm that the parts will work before ordering.

To the best of our knowledge, NONE of the dirt bikes/dual purpose/ATV/scooters sold by UM ( are Hyosungs, and we do NOT supply parts for them.

My part arrived broken or damaged; or, I received the wrong part. What should I do?
Please send us a picture of the part. Our general policy is to send a replacement, and to ask that you send us back the incorrect part using the slowest shipping method possible. We will then reimburse the shipping cost.

Can you provide a discount for a large order?
Our business is based on a "wholesale to the public" model, based on a very low price markup. Therefore, in most cases, we aren't able to offer an additional discount.

I am interested in reselling your parts in my home country.
We are happy to provide drop shipping services, so spare you the trouble of keeping inventory on hand. To help with this, in some cases we can also provide free of charge a fully featured website, similar to this one, customized for your local market.